1. GENERAL INFORMATION

These Terms and Conditions govern the use of the website palaceofthegrandmaster.com (hereinafter referred to as the “Website”).

By accessing, browsing, or using this Website, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use the Website.

The Website is operated by:

Pearl Travel
Rhodes, Greece
Tourism Registry (M.H.T.E): 123456789
VAT Number: EL123456789

Customer Support Phone (support only):
+302241500275

The Company operates as an online travel agency and digital content provider, offering travel-related digital products, informational content, and access to tourism services provided either by the Company or by independent third-party providers.

2. NATURE OF THE WEBSITE

The Website provides:

digital travel guides
audio guides
informational travel content
access to travel activities
bundled access to attraction tickets when combined with digital products

The Website does not operate attractions, museums, tours, transport services, or activities itself unless explicitly stated.

In many cases the Company acts as an intermediary between the customer and third-party suppliers.

3. USER ELIGIBILITY

By using this Website you confirm that:

you are at least 18 years old, or
you are using the Website under supervision of a legal guardian.

You agree to use the Website only for lawful purposes and not for fraudulent bookings or speculative reservations.

4. ACCURACY OF INFORMATION

While the Company makes every effort to ensure the accuracy of the information provided on the Website, no guarantee is given that the content is always complete, accurate, or up to date.

Travel information, opening hours, schedules, and attraction availability may change without notice.

Users are encouraged to verify critical information directly with the relevant attraction or supplier.

The Company shall not be held responsible for decisions made based on information provided on the Website.

5. BOOKINGS AND PURCHASES

When placing an order through the Website, the user agrees that:

the information provided is accurate and complete
the user is authorized to use the chosen payment method
the purchase constitutes a binding agreement

Once an order is confirmed, the customer will receive a confirmation email with relevant information.

The Company reserves the right to cancel orders suspected of fraud or misuse.

6. THIRD-PARTY SERVICES

Certain products or services available through the Website are provided by independent third-party suppliers, including but not limited to:

tour operators
activity providers
transportation companies
attraction management organizations

Each supplier may have its own terms and conditions, which apply in addition to these Terms.

The Company does not control the performance or safety of third-party services and shall not be liable for acts, omissions, negligence, or service failures of third-party suppliers.

7. ACTIVITIES AND EXPERIENCES

Participation in tours, activities, or experiences may require:

arriving at a specified meeting point
presenting identification
complying with safety rules
meeting health requirements

Failure to comply with these requirements may result in denial of participation without refund.

Schedules, routes, and availability may change due to:

weather conditions
operational reasons
government regulations
force majeure events

8. TICKETS AND DIGITAL PRODUCTS

The Website offers digital travel products, such as:

travel guides
audio guides
digital itineraries
maps
educational travel content

Tickets to attractions may be provided only as part of a bundled offer with digital products.

The ticket price itself corresponds to the official admission price established by the relevant authorities or attraction operators.

The primary product purchased by the customer is the digital travel content.

9. CANCELLATIONS AND REFUNDS

Unless otherwise stated:

tickets are non-cancelable
tickets are non-refundable
tickets are non-modifiable

Refunds may only be granted in cases of proven error by the provider, such as:

incorrect ticket issuance
duplicate charges

No refund will be provided in cases including but not limited to:

missed entry time
incorrect booking date chosen by the user
inability to attend the attraction
attraction closures due to force majeure
technical issues with the user’s email or device

Digital products are considered delivered upon access or download and are non-refundable.

10. FORCE MAJEURE

The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

natural disasters
strikes
governmental restrictions
pandemics
war or terrorism
transport disruptions

In such cases cancellations or modifications may occur without compensation.

11. INTELLECTUAL PROPERTY

All content on the Website, including but not limited to:

text
images
audio guides
videos
design
graphics

is the property of Pearl Travel or its licensors and is protected by Greek and European intellectual property law.

Users are not permitted to reproduce, distribute, modify, resell, or commercially exploit any content without prior written consent.

Digital products are licensed for personal use only.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pearl Travel shall not be liable for:

indirect damages
loss of profit
missed connections
travel disruptions
personal injury occurring during third-party activities
errors or omissions in third-party services

The Company’s liability shall never exceed the amount paid by the customer for the product purchased.

13. EXTERNAL LINKS

The Website may contain links to external websites.

The Company has no control over the content, policies, or practices of those websites and assumes no responsibility for them.

14. GOVERNING LAW

These Terms are governed by Greek law.

Any disputes arising from the use of this Website shall fall under the exclusive jurisdiction of the Courts of Rhodes, Greece.

Consumers may also use the European Online Dispute Resolution Platform:

https://ec.europa.eu/consumers/odr

PROVIDED INFORMATION

“palaceofthegrandmaster.com” is committed to the completeness and validity of the information on the site, subject to any technical or typographical errors that have been avoided or have occurred unexpectedly. The website does not guarantee in any way the validity, completeness or accuracy of this information. The visitor visits and reads the website on his own responsibility and always has the responsibility of crossing and controlling what he reads.

The information posted on this website cannot be perceived by the user as “advice” or as “instructions” even if they are implied as such. The latter in particular cannot substitute scientific advice such as those that would be given by a doctor, lawyer, accountant and in general anyone who has good training on his subject, and which the person concerned must seek from them.

The website therefore does not guarantee in any way the validity of the information and has no responsibility for their implementation by the user.

The content of authors, third parties or associates of the website whether they are information or opinions and which are published on this website reflect exclusively the opinions of those who write them and for which the sole responsibility lies with them and not the website.

Disclaimer – Unofficial Website

This website is an independent travel and information platform operated by Pearl Travel. It is not the official website of the Grand Master’s Palace of Rhodes or any other attraction, destination, museum, or public authority, nor is it affiliated with, endorsed by, or operated by them. The purpose of this website is to provide travel information, digital guides, and bundled tourism services for visitors. Any references to attractions, landmarks, destinations, or organizations are made solely for informational purposes. For official information, visitors are encouraged to consult the official websites of the respective attractions or authorities.